What is the Most Important Thing about Web Hosting?
For most people who are starting up a local business, be it a dive resort or a hotel or restaurant, or any other business for that matter, internet marketing is the number one tool to bring customers in door! For most businesses the tool to start with is a local business website. Once this is accomplished, the actual internet marketing and SEO can start. Keep in mind that a website, other than TV ads, fliers or business cards, is the only advertising tool that needs to be advertised! There are many different ways to advertise your business website, like Facebook, Google AdWords or the new LinkedIn Ads, to name just a few. Some work better and some are simply a waste of time and money. What kind of advertising you’re using depends much on the kind of business and the budget you have available. Whatever you choose to advertise your site, the first and most important thing that really matters, is that your website is up and running with 100% efficiency! That’s where the best web hosting support kicks in!
Why do I Need the Best Web Hosting Support Available?
The answer is easy; things tend to break and they do that all the time! Things break because we live in a time where constant changes happen much faster than we can follow up! Ever evolving internet technologies not only widen the possibilities of internet marketing, but also cause problems; they do! The simple task of updating a plugin on a WordPress site, can lead to other parts of the website not working anymore and become a real nightmare. Or your website gets hacked! Believe it or not, it happens all the time, especially on shared web hosting accounts. Another case that seems to become all more of a problem lately, are emails suddenly not being sent anymore, without any bounce notifications that is! Or even worst, emails sent from your contact forms on your website are not reaching your inbox anymore. Now it’s time get support, and now is also the time where you wish you had the best web hosting support possible, because time is of the essence.
What’s the Difference in Web Hosting Supports?
There is a distinctive difference in the way web hosting companies offer support. We can easily sort them in three groups; the good, the bad and the ugly. As for the ugly, I’m talking about re-seller web hosting accounts, that mostly only offer ticket support, were it is not clear, when and if you get an answer and additional questions have to go the same way. This is time consuming and for the above mentioned situations unbearable! What you need is a web hosting service that offers Live Chat Support!
This brings us to the second group, the bad ones. In this group we find many or most of the web hosting companies, who have sold their business to EIG, the Endurance International Group, Inc. While offering many of these companies do offer live chat support, there chat support has been outsourced to India! When you’re opening a chat in desperation because your site is down, or your emails are being sent to Nirvana, the very last thing you want to deal with, is explaining your problems to a guy in India who is 70% committed to sell you an additional product or service, and spends the other 30% in chats with other clients. It all starts with the waiting time! When you open a support chat window you’re going to be confronted with a waiting time screen. 30 minutes to one hour can be expected, until you even get a supporter on the line. It’s simply frustrating!
And then there is group three! The very best web hosting support is provided by the few remaining companies that still care about their clients. The ones where customer service has a certain priority and the waiting time is practically 0! That’s where you’re going to find your solution in minutes, rater than hours, without the staff trying to sell you something nobody needs. Companies that offer the best web hosting live support, without waiting time, but with real help for your problems, are adding to our well-being and these web hosting companies are not found in the Endurance International Group, because EIG has turned their customer support into a sales machine, which, at least partially, add to the problem of long waiting times. These are the companies that deserve our support, so we can get theirs!
So Which Companies Do Offer the Best Web Hosting Support?
That’s a tricky question and probably not easy to answer when you start your search for the right provider. The problem you’re facing, is that if you’re searching for the best web hosting support, you’re most likely going to open a chat box on the providers website to test their response time. Now here’s the tricky part: When you open the box, you have a selection of different support issues, one of them being “Pre-Sales Questions”, which you are most likely to select. Be assured that those chats are not being directed to India! These chats are opened quickly without any delay and your questions will be answered promptly, so there is no real way to use this information to see if you will get any good support when you’re site is down, or your emails fail. Don’t get fooled by sales live support! that’s an entirely different story. You need to find another way to figure out what support you get after you signed up…
From my personal experience, I recommend SiteGround to host your website(s). A European company that offers the best web hosting support I have encountered in 20 years (1996 – 2016) of doing internet marketing and SEO for our clients and for our own sites. There is no waiting time, their support is where their hardware is and they solve problems in real time! No wasting time, no useless sales pitches, but fast and competent support that brings your site back to live and your customers in the door!